Are you GST registered?

Yes, we are! Note the the delivery fee and 7% GST will be calculated when you choose your delivery slot. Need a Tax Invoice? No problem. If you have an account, you can download this from the Orders section of your Account page. Otherwise you can email the team to request your copy.

How do the discount codes work?

Please enter your discount code in the Coupon Code box in the Payment section at Checkout, click the Apply button and the total will be updated automatically.

What forms of payment to do you take?

For your convenience we offer both credit card (American Express, Visa and Mastercard) and Paypal modes of payment.

Can I cancel my order?

Yes, we understand that your preferences may change. You can cancel your order at any time providing you give us at least 24 hours’ notice. We’ll provide a full refund within a few days.

Can I order more than one box or bouquet of flowers?

Absolutely. In fact, we sometimes provide discounts for subsequent purchases.

If I’m ordering for someone, why do you ask for the phone and email address of recipients?

This is to streamline the delivery process. We want to make special care that we have contact details so our delivery agents can get in touch to ensure your delivery is seamless.

Can I order anything extra?

Yes of course! Please choose from our wide selection of gifts to compliment your flower order. These can all be found in our Gift Shop and are available to purchase with or without flowers. All gifts will be beautifully presented and include an optional gift message.

I have a complicated order. For example, I want to send different bunches to the same address or the same order to multiple addresses.

That’s fine. Please email us with your request at team@floweraddict.com and we will get back to you within 24 hours. If it’s easier for you, please phone us on 9859 7127 and we will help you with your order.

I have placed an order but didn’t receive an email confirmation.

It’s possible we have an incorrect email address. Please e-mail us directly so we can confirm we received your order via return e-mail. We also suggest you check your junk folder.