Frequently asked questions
Yes, we are! Note the the delivery fee and 7% GST will be calculated when you choose your delivery slot. Need a Tax Invoice? No problem. If you have an account, you can download this from the Orders section of your Account page. Otherwise you can email the team to request your copy.
Please enter your discount code in the Coupon Code box in the Payment section at Checkout, click the Apply button and the total will be updated automatically.
For your convenience we offer both credit card (American Express, Visa and Mastercard) and Paypal modes of payment.
Yes, we understand that your preferences may change. You can cancel your order at any time providing you give us at least 24 hours’ notice. We’ll provide a full refund within a few days.
Absolutely. In fact, we sometimes provide discounts for subsequent purchases.
This is to streamline the delivery process. We want to make special care that we have contact details so our delivery agents can get in touch to ensure your delivery is seamless.
Yes of course! Please choose from our wide selection of gifts to compliment your flower order. These can all be found in our Gift Shop and are available to purchase with or without flowers. All gifts will be beautifully presented and include an optional gift message.
That’s fine. Please email us with your request at email@example.com and we will get back to you within 24 hours. If it’s easier for you, please phone us on 9859 7127 and we will help you with your order.
It’s possible we have an incorrect email address. Please e-mail us directly so we can confirm we received your order via return e-mail. We also suggest you check your junk folder.