My flowers didn’t arrive. What do I do?

We will check this out as a priority. Please email us at team@floweraddict.com with your order number and we’ll assist you.

I forgot to enter my discount code.

Unfortunately we cannot apply discount codes retrospectively but do contact us and we can offer a new code or credit you next time.

What happens if the flowers are delivered on time but are not of an acceptable standard?

We aim to offer a premium product and service to our clients. If you are not happy with your flower delivery, please let us know immediately at team@floweraddict.com and we will work with you to resolve the situation.

What happens if the delivery is not made within the specified time?

We aim to offer very customised and convenient delivery options for our clients but it can happen that, due to circumstances beyond our control, a delivery is not made exactly within the preferred delivery times. We ask for your flexibility within reason, however if the flowers have suffered as a result of a late delivery, please email us at team@floweraddict.com and we will send you a replacement.